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Our Story

Service Mindset Consulting provides personalized solutions for businesses and individuals by using our vast knowledge in the hospitality industry to help craft the perfect strategy to help you achieve success. 

Hospitality and a positive mindset are the foundation on which our brand is built. We work side-by-side with you to find solutions for all of your personal development and business needs. We are lifelong learners and encompass a growth mindset. We balance all components of your business: brand, people, and a personalized strategy to create building blocks for success. 

Service Mindset Consulting was founded in 2020 by Niagara Falls, NY native, Jennifer Arutunjan. 


Don’t let apprehension about engaging an outside resource hinder your success. Realizing you need an outside expert to guide you is a great step forward. We are here to help. Our approach, strategies, and solutions work. Want in?


Contact us today to see how we can collaborate.

About: About

Our Founder


Jennifer is an entrepreneur at heart and has a passion for helping others. She is a self-education mastermind, detail-loving achiever, small town puppy parent, world traveler and mixologist-in-training.


Jennifer Arutunjan is a Certified Professional Life Coach and member of the Association for Talent Development, the leading source for Training and Talent Development. Jennifer’s expertise comes from a 15+ year career working in different countries and spanning a broad cross section of disciplines ranging from Training, Management, Operations, Leadership Coaching, Change Management, and Innovation at a leadership level. She has a genuine passion to support individuals and companies to achieve their full potential. 


Jennifer graduated from Niagara University with her Bachelor's of Science in Hospitality Management and went to complete her Master's of Business Administration at Canisius College in Buffalo, NY after gaining valuable industry experience at top organizations like Hard Rock Cafe and Farmer's Restaurant Group in Washington, D.C. 

Before forming Service Mindset Consulting, Jennifer spent 6 years helping to build multiple brands from scratch in the Hospitality and Entertainment industries in Buffalo, NY.

Jennifer founded Service Mindset Consulting in 2020 during the COVID-19 crisis. She was excited to combine her passion for helping others and training, business and management experience to form a business of her own where she could help more people and organizations succeed.

Jennifer resides in Niagara Falls, NY with her dog, Odie.


Want to experience the expertise of Service Mindset Consulting for yourself?

Contact us today to see how we can collaborate.

About: About
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